Refund policy

Change-of-mind purchases

Please choose carefully. We do not accept returns, exchanges or cancellations simply because you change your mind, order the wrong item, or no longer want the product. This applies to all products, including single cards, graded cards, card sets, sealed products, collectibles and sale items.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our change-of-mind policy does not limit these rights. Sale items, single cards and graded cards remain covered by applicable consumer guarantees. A product described as pre-owned, fan-made or sold in its photographed condition must still match its description; disclosed condition and defects will be taken into account.

Damaged, incorrect or misdescribed items

If your order arrives damaged, you receive the wrong item, or an item does not match its description, please contact apetcgcollectables@gmail.com with your order number, details of the issue and any helpful photographs. We will assess the issue and arrange an appropriate remedy. Contacting us promptly helps us resolve the issue, but does not impose an arbitrary deadline on your statutory rights.

How to request a return

Please email us before sending anything back. Where a return is required, we will provide the return address and instructions by email. Do not send items to an address found in an old listing or directly to the manufacturer.

We will advise you about return arrangements. Where a product has a confirmed fault or another failure covered by consumer guarantees, we will arrange collection or reimburse reasonable return postage as required by law. Original packaging can help protect a return, but is not a condition for exercising your statutory rights.

Refund processing

Where a refund is due, we will confirm the outcome by email and process it to the original payment method where possible. Your payment provider may require additional time to display the credit.